On-Site Instructor/Designer

McLean, VA
Full Time
Technology
Mid Level
Instructor/Designer

Overview:
Serve as a key instructional resource under the USPTO’s Information Technology Resource Provider (ITRP) program, responsible for delivering high-quality, Section 508-compliant training and real-time support to Patent Examiners and staff on USPTO automation tools, desktop applications, and workflow systems.

Key Responsibilities:
  • Deliver classroom, virtual, and one-on-one instruction using USPTO platforms including PE2E, Microsoft Office, MS Teams, and WebEx.
  • Provide helpdesk/chatroom support, live consultation, and “hotline” assistance on USPTO custom software and commercial tools.
  • Conduct needs-based training sessions on patent production pipeline processes and other mission-critical functions.
  • Support new examiner onboarding, continuing staff education, and remote learning engagement.
  • Maintain training databases (MS Access-based GUIs), schedule sessions, trackattendance, and log instructional activities.
  • Participate in mock instruction sessions and receive approval before facilitating USPTO sessions.

Required Qualifications:
  • Prior experience training within the USPTO environment, particularly in Patent IT systems.
  • Demonstrated proficiency in teaching complex software applications.
  • Familiarity with Section 508 accessibility and USPTO brand/style guidelines.
  • Excellent verbal communication and troubleshooting skills.
  • Ability to support concurrent classes and backup instruction roles.

Education:
  • Minimum: Bachelor’s degree (preferred in Education, Instructional Technology, Computer Science, or related field)
  • Preferred: Master’s degree in a related discipline

Experience:
  • Instructor/Trainer I: Minimum 2 years of experience in IT training, adult education, or technical instruction
  • Instructor/Trainer II: Minimum 5 years of experience in IT training, adult education, or technical instruction
  • Instructor/Trainer III: 8+ years of progressive experience, including USPTO systems, software training, and classroom/virtual delivery
  • Must demonstrate previous USPTO experience or direct support of federal patent workflow systems like PE2E
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