Program Manager (CBP)

McLean, VA
Full Time
Management
Experienced
Job Title: Program Manager – CBP Digital Transformation Office (DTO) Support

Company: BLN24

About Us: We find strength in teamwork-a better you is a better us
BLN24 is an award-winning Management Consulting Firm that supports the U.S. Federal Government in successfully achieving their mission and goals. Our service and solutions delivery start with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance strategic and technical operations and deployments.

Position Overview:
The Program Manager (PM) will provide senior-level leadership and oversight for the CBP Digital Transformation Office (DTO) support contract. This individual will serve as the primary point of contact with CBP leadership and the Contracting Officer’s Representative (COR), ensuring all contract objectives ranging from grassroots innovation, AI pilots, and digital service optimization to statutory compliance and national event support are delivered on time, within budget, and to the highest standards.

 This role requires extensive federal program management experience, preferably with the Department of Homeland Security (DHS), and the ability to lead complex, multi-disciplinary efforts that directly impact CBP’s national security mission.


Key Responsibilities:
  • Provide overall leadership, strategic direction, and day-to-day management of DTO program operations.
  • Serve as the single point of accountability for contract performance, risk management, and stakeholder satisfaction.
  • Manage a federal program involving multiple task areas: innovation, AI pilots, digital modernization, data analytics, statutory reporting, and stakeholder engagement.
  • Oversee program staffing, budgets, schedules, and deliverables, ensuring alignment with DTO mission goals.
  • Coordinate with CBP stakeholders, DHS components, and external partners to integrate digital transformation efforts across mission areas.
  • Ensure compliance with federal statutes (e.g., Government Service Delivery Improvement Act, 21st Century IDEA, OMB A-11 Section 280) and CBP’s role as a High Impact Service Provider.
  • Lead reporting and delivery of required plans, assessments, dashboards, and innovation inventories.
  • Implement quality assurance and continuous improvement processes.
  • Provide executive-level briefings, reports, and coaching to CBP leadership.
  • Guide adoption of emerging technologies (AI, automation, low-code/no-code tools, analytics platforms) to reduce burden on frontline personnel and improve mission outcomes.
Required Qualifications:
  • Bachelor’s degree in Business, Engineering, Public Administration, IT, or related field (Master’s degree preferred).
  • Project Management Professional (PMP) strongly preferred; U.S. Citizenship and ability to obtain and maintain a Public Trust clearance required.

Experience: 
  • Minimum of 8 years of project/program management experience; at least 6 years with a Master’s degree. 
  • Proven track record managing complex DHS or CBP programs (experience with DHS components such as CBP, ICE, USCIS, or TSA strongly preferred). 
  • Experience leading digital transformation initiatives, including AI pilots, automation, and user-centered service design. 
  • Familiarity with federal statutory and policy requirements for digital service delivery (IDEA Act, GSDI Act, OMB A-11 Section 280). 
 
Skills & Competencies 
  • Exceptional leadership, organizational, and stakeholder management skills. 
  • Ability to communicate effectively with executive-level government personnel, both orally and in writing. 
  • Strong background in federal communications, events, or technology modernization is a plus. 
  • Skilled in risk management, quality assurance, and performance reporting. 
  • Proficiency in project management tools and federal reporting systems. 
 
Work Environment 
  • Hybrid: Primarily remote with required onsite presence at DHS/CBP locations in the National Capital Region. 
  • Occasional travel to CBP sites, ports of entry, and major events (e.g., America250, FIFA World Cup 2026). 

What BLN24 brings to the Game:
BLN24 benefits are game changing. We like our team to play hard and that means they need to be taken care of — physically, financially, and emotionally. We make sure to keep them in the game by giving them access to generous medical, dental, and vision plans.
  • You can join one of the fastest growing companies headquartered in the Washington DC Metro Area.  We give you the opportunity to work in different sectors, so you have the chance at variety while maintaining stability.
  • Flexibility at BLN24 allows each individual the opportunity to balance quality work and their personal lives. Depending on projects, we allow remote working opportunities so you can always be in the game no matter where you call home.
BLN24 is an Equal Opportunity Employer. We believe people are our strength and understand diverse talents are key to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
 
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